Warranty and services

What products are warranted?

For online purchases Christian Louboutin will accept merchandise in its original condition for refund/exchange when accompanied by the original invoice. Returned merchandise must also include the original shoe box, dust bag, heel taps, and adhesive sole tags and must be returned to us within 30 days from the date of delivery (i.e. your return shipment must be postmarked within 30 days from receipt of your order). Shipping costs are non–refundable.

Where to go for warranty service?

If during the first thirty (30) days immediately following your purchase you are not satisfied with the comfort of your Christian Louboutin branded footwear for whatever reason, we will refund the purchase price to you, no questions asked, provided you still have your dated receipt of purchase. No adjustment will be given without the original receipt of purchase. You must return your footwear to the return address we provided. Limit one return per customer. 

I can exchange or return an item?

If you wish to exchange your order for a different size, color or style, please email us with your order number for exchange.